Refund policy

🔁 Refund & Return Policy

At Invisible Sports, we take pride in delivering premium-quality custom activewear. Since most of our products are made-to-order, our refund and return policy is designed to be fair and transparent for both parties.

📦 Returns

Due to the custom nature of our products, we do not accept returns or exchanges on any orders unless there is a manufacturing defect or error from our side.

❌ Non-Returnable Items

• Custom logo or branded products
• Bulk orders
• Made-to-order items
• Items used, washed, or damaged by the customer

✅ Eligible for Refund / Replacement

We only offer a refund or replacement if:

• You received the wrong product, OR
• The item is defective or damaged

⏱ Claim Time

• You must report any issue within 3–5 days of receiving the order
• Claims after this period will not be accepted

📸 Proof Requirement

To process your request, you must provide:

• Clear photos or videos of the issue
• Order details / invoice

🔄 Replacement Policy

• Once approved, we will replace the product at no additional cost
• Replacement production time may vary depending on order size

💰 Refund Policy

• Refunds are only issued if replacement is not possible
• Approved refunds will be processed within 5–7 business days

🚫 Order Cancellation

• Orders can only be canceled before production starts
• Once production begins, orders cannot be canceled or modified

📩 Contact Us

For any issues or claims, contact us at:
📧 invisiblesports1996@gmail.com
📞 +92 324 8681687
📲 WhatsApp support available